We use essential cookies to make Venngage work. By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.

Manage Cookies

Cookies and similar technologies collect certain information about how you’re using our website. Some of them are essential, and without them you wouldn’t be able to use Venngage. But others are optional, and you get to choose whether we use them or not.

Strictly Necessary Cookies

Always Active

These cookies are always on, as they’re essential for making Venngage work, and making it safe. Without these cookies, services you’ve asked for can’t be provided.

Show cookie providers

  • Venngage
  • Amazon
  • Google Login
  • Intercom

Functionality Cookies

These cookies help us provide enhanced functionality and personalisation, and remember your settings. They may be set by us or by third party providers.

Show cookie providers

  • Venngage
  • Chameleon
  • Intercom
  • Algolia

Performance Cookies

These cookies help us analyze how many people are using Venngage, where they come from and how they're using it. If you opt out of these cookies, we can’t get feedback to make Venngage better for you and all our users.

Show cookie providers

  • Venngage
  • Mixpanel
  • Intercom
  • Google Analytics
  • Hotjar

Targeting Cookies

These cookies are set by our advertising partners to track your activity and show you relevant Venngage ads on other sites as you browse the internet.

Show cookie providers

  • Google Ads
  • Google Tag Manager
  • Facebook
  • Pinterest
  • Product

  • Solutions

  • Templates

  • Learn

  • Pricing

7 Types of Flowcharts and How to Choose the Right One

By Jennifer Gaskin, Oct 12, 2021

types of flowcharts

Flowcharts can be incredibly useful tools for visualizing businesses processes, procedures or systems, but picking the right type is tricky. Learn more about the distinctions between the types of flowcharts and how to choose the right one for your business needs.

Venngage’s Flowchart Maker makes it simple and easy to create visual tools for your organization. With just a few clicks, you can have a professional, effective flowchart design to help with your business communications—no design experience required.

Types of flowcharts:

What is a flowchart?

A flowchart (or flow chart) is a diagram that illustrates a process, system or other sequential sets of steps. For this reason, almost all flowcharts can be considered process flowcharts (or process flow diagrams).

Flowcharts are used extensively in the computer programming field, but they can also be a useful way to visualize an organization, a job task or a business process.

Organizations of all types can use flowcharts for both internal and external purposes.

This is an example of an internal-focused flowchart. This basic flowchart can help customer support team members understand the business process involved or what they need to do when there’s an email or phone call from customers.

types of flowcharts

But flowcharts can also have usefulness as a type of content companies can create, such as this entertaining process flow diagram that helps readers understand whether a nap should be in their future.

types of flowcharts

For more flowchart examples, visit these posts:

Let’s take a look at the different types of flowcharts there are and how you can use the right one for your business communication needs. You will notice that we don’t include process flow diagram as one of the categories, as almost all flowcharts are process flowcharts of some kind.

Return to Table of Contents

Decision flowchart

Among the most immediately recognizable flowcharts, decision flowcharts are somewhat obvious in that they are used to help make decisions in the order they need to be made. Decision flowcharts include “yes” and “no” questions and answers as part of their flow.

Let’s take a look at some decision flowchart examples.

This decision flowchart is quite simple, but it provides an ideal example of the format with the questions that need to be asked and the order in which they should be posed presented clearly.

types of flowcharts

This decision tree illustrates how a financial services organization handles customer information and what decisions team members need to make depending on the answers they get as they work through the process.

types of flowcharts

Another one that’s a good example of decision flow charts, this template illustrates a disciplinary process with all possible outcomes properly visualized, helping the reader follow the process more easily.

types of flowcharts

This decision flowchart illustrates who has decision-making control in an emergency situation, but it could easily be used to visualize any number of processes involving interdepartmental or cross-functional teams.

types of flowcharts

Help team members understand their role in a broader process by customizing this account escalation process flowchart, which is an excellent example of a decision flowchart.

types of flowcharts

For more examples of decision flow charts and decision trees, visit our blog posts:

Return to Table of Contents

Workflow flowchart / Workflow diagram

A workflow flowchart shows decisions and actions that happen inside an organization as part of a work product, project, service or other goals, like fulfilling a customer order. They often show how different roles, teams or departments contribute to the product or service.

This workflow chart illustrates an IT troubleshooting process, but it’s easy to imagine how your organization could update it to help team members understand a process that they are likely to repeat regularly.

types of flowcharts

A more basic flowchart example, this workflow diagram helps you keep a lengthy project on track by visualizing the steps involved in completing the project.

types of flowcharts

Return to Table of Contents

Swimlane flowchart

A swimlane flowchart is a type of workflow diagram that is always cross-functional and illustrates the order in which decisions or actions happen and the relationships between them.

Phases of the workflow are usually read from left to right or top to bottom, and distinct teams are displayed in rows or columns.

This is a good example of this type of cross-functional flowchart:

types of flowcharts

This swimlane flowchart is a good way to illustrate a complex process in your company that covers data or documents that may enter your organization through a few means but that need to be handled the same way.

Return to Table of Contents

Use case flowchart / Use case diagram

A use case diagram or use case flowchart illustrates the goals and interactions a customer has with a company, and it can include both external customers and internal users. One of the main purposes is to show the interactions between the company and external customers.

This use-case flow chart template isolates the major events involved in managing customer relationships, but it could easily apply to any event-based process flowchart that involves multiple organizational levels.

types of flowcharts

This use-case diagram shows the possible ways in which an ATM could be used, but it would be simple to customize a diagram like this to visualize an event-driven process in your company.

types of flowcharts

Diagrams like this can be useful when considering making major process changes or adding/removing equipment.

Related: 10+ Types of Diagrams and How to Choose the Right One

Return to Table of Contents

EDP flowchart / EPC diagram

An event-driven process or EDP flowchart (also called an EPC diagram, with EPC standing for event-driven process chain) is similar to a use case flowchart or diagram in that it focuses on customers or users.

But where EDP flowcharts are unique is that they narrow their focus on actions taken by users, which are often illustrated as “events” in the context of a process.

types of flowcharts

This EPC diagram illustrates the steps involved in an e-commerce purchase, from the time a customer creates a cart on the website to its pickup being scheduled.

Return to Table of Contents

System flowchart or program flowchart

System flowcharts and program flowcharts describe how systems and programs function and interact. Some show processes and functions completed by computer systems, while others show how manual, paper, online, and disk drives interact as part of a process, such as how paper applications get input into databases that can then be accessed online.

This is a good example of a system flowchart, although it’s in the form of an infographic. This particular program flowchart illustrates how a payment program processes customer information and finalizes payments.

types of flowcharts

Related: 28 Process Infographic Templates and Visualization Tips

Return to Table of Contents

Data flow diagram or document flowchart

Data flowcharts (also called data flow diagrams) and document flowcharts illustrate how information and data flows within a system. Sometimes information is in documents, though the data in question can also reside within a database or other structure.

This is an example of how a data flowchart looks like:

data flow diagram

This data flow diagram describes how data flows within a business process when a customer starts placing an order. Although it’s more of a basic flowchart, the data flow diagram still manages to map all the fundamental stages where the data goes through.

For more details on business process mapping, read our blog post: How to Diagram a Business Process [Process Diagramming Templates]

Return to Table of Contents

How do I make a flowchart with Venngage?

Venngage’s Flowchart Maker is simple and easy to use. Within 5 simple steps, you can create a dazzling and functional flowchart to map business processes, organize your team and keep your projects on track. No design experience required.

Step 1: Sign up for a free Venngage account

You can sign up with your email, Gmail or Facebook account.

types of flowcharts

Step 2: Select a flowchart template from our templates library

Aside from the ones we’ve shared above, we also offer hundreds of others that are easy to edit even if you have no design skills, for any different types of flowcharts there are.

Flowchart Examples

Step 3: Start editing your flowchart with our smart diagram editor

Most of our templates are created with the simple drag-and-drop editor that lets you design in minutes, even if you have no design skills.

We’re also rolling out new smart templates with the smart diagram editor which makes it easy for you to add new nodes/branches to your flow process charts.

You can add, edit, delete or drag nodes, texts, icons around in one click, and the node will automatically adjust to whatever content you add to it as well.

Flowchart Examples

Step 4: Liven up your flowchart with icons, illustrations and branding elements

We offer over 40,000 icons and illustrations for you to visualize any information you want on your flow process chart.

If you upgrade to a Business account, you can enjoy My Brand Kit—the one-click branding kit that lets you upload your logo and apply brand colors and fonts to any design.


Step 5: Share a public link for free or upgrade to download

Once you upgrade, you can download your flowchart in PNG, PDF, Interactive PDF or PowerPoint format—if you want to use it for your presentation.

types of flowcharts

Return to Table of Contents

In summary: Whatever your organization’s story is, chances are there’s a flowchart type that’s ideal for bringing it to life

Whether you want to help your team members visualize and memorize a new business process, make a crucial executive decision or engage your audience with an entertaining visual, the various types of flowcharts available with Venngage should suit all your needs.

Choose the right flowchart type that fits your business communication needs and start creating one today, using our various detailed flowchart templates and smart diagram editor.

About Jennifer Gaskin

A veteran of newsrooms and agencies, Jennifer Gaskin is a writer, editor and designer who is the only living person not to have strong feelings on the Oxford comma. She's an award-winning practitioner of journalism and information design who spent the better part of a decade as the creative director of a digital marketing shop. As a writer, Jennifer contributes to a variety of publications while working with clients as well as taking on her own projects.

Social Media Auto Publish Powered By : XYZScripts.com