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Help Center

12 Swimlane Diagram Examples with Templates

Written by: Cristian Oana

Nov 29, 2023

swimlane diagram examples & templates

Swimlane diagrams are used to visualize and communicate processes and their components.

They can enable team members to understand their roles and responsibilities more clearly and make way for better collaboration between departments.

In this post, we will show you how you can use a swimlane diagram for your projects and give you swimlane templates and examples for inspiration.

If you aren’t familiar with creating swimlanes, you can use Venngage’s Swimlane Flowchart Maker or browse our selection of flowchart templates to design effective diagrams.


Click to jump ahead:

What is a swimlane diagram?

A swimlane diagram is a type of flowchart or process flow diagram that outlines a process from start to finish.

Mirroring the lanes of a swimming pool, this type of diagram uses horizontal or vertical lanes to divide a process into sections. This helps illustrate who is in charge of each set of steps or actions.

Here is an example of a simple swimlane flowchart or diagram that illustrates the step-by-step process for business planning:

Business Planning Swimlane Diagram Template for PowerPoint

Swimlane diagrams are also called cross-functional flowcharts because they organize the relationships between functions or departments involved in all the process steps.

How do you use a swimlane diagram?

Project managers can use a swimlane diagram to elaborate the steps of a complex project and assign the tasks required for its completion.

Swimlane diagrams are typically used for projects that cover different departments in order to clearly distinguish the objectives of each department and the individuals within.

By using a swimlane diagram, you can promote better communication between departments and help teams work together more easily and efficiently.

Related: Swimlane Process Maps: How do They Work Together to Improve Business Processes?

12 Swimlane diagram examples with use cases

Use these swimlane diagram templates and examples to clarify the complex parts of a business process or project:

1. Sales order swimlane diagram

The sales order swimlane flowchart template describes the process of receiving and fulfilling a customer purchase order. Featuring 4 different departments, it can be used in a retail setup. To better understand the diagram, it is necessary to understand the differences between invoice and purchase order.

Sales Order Swimlane Flowchart

2. Ordering swimlane process flow diagram

An ordering swimlane process can help depict the order fulfillment process in an e-commerce setup, with only the customer and the sales manager as the participants.

Ordering Swimlane Process Flow Diagram

3. Engineering workflow swimlane diagram

This engineering workflow swimlane diagram template depicts the client registration process and can be used in engineering or construction settings.

Swimlane Workflow Diagram

4. Labor contract swimlane diagram

Labor contract swimlane diagrams can act as a guide for human resources and recruitment departments to iron out the hiring process.

Flowchart with Swim Lanes Template

5. Workflow swimlane diagram

Use this workflow swimlane diagram to imagine how you can take your users through numerous stages from client acquisition to project completion.

Swimlane Activity Diagram Template

6. Retail energy transaction swimlane diagram

This retail energy transaction swimlane diagram by the Electricity Reliability Council of Texas (ERCOT) shows the process of customers switching providers. It can be used by other electric utility companies in documenting similar processes.

Swimlane Diagram by the Electricity Reliability Council of Texas (ERCOT)

Source: Tomsawyer.com

7. Sales process swimlane flowchart

A Sales Process Swimlane Flowchart visually outlines and streamlines the sales workflow, depicting responsibilities and handoffs between different teams (e.g., marketing, sales).

It aids in identifying bottlenecks, enhancing communication, and optimizing the efficiency of the entire sales process, from lead generation to deal closure.

Swimlane Template by Syncfusion

Source: Syncfusion

8. Cyber attack swimlane flowchart

This cyber attack swimlane diagram illustrates how to solve a cyber security issue. It can be used by HR and IT departments to educate employees about cyber attacks.

Cyber Attack Swimlane Flowchart Example

9. Cafe ordering process swimlane flowchart

Cafe ordering process swimlane diagrams can come in handy for cafes and restaurants. It features additional columns that depict the different moods of a customer which can affect the ordering process.

Cafe Ordering Process Swimlane Flowchart

Source: Microsoft

10. Lead fulfillment swimlane diagram

This lead fulfillment process swimlane diagram template along with instructions or steps in converting leads can be used to visually represent and optimize the process of lead generation, tracking and conversion by mapping out the responsibilities and interactions of different departments or individuals involved in the lead fulfillment process.

Lead Fulfillment Swimlane Diagram

11. Sales quoting approval process swimlane diagram

A Sales quoting approval process swimlane diagram can be employed to illustrate and streamline the steps involved in generating and approving sales quotes, delineating the responsibilities and handoffs between various departments or roles within an organization to ensure a systematic and efficient sales quotation approval workflow.

Sales Quoting Approval Process Swimlane Diagram

Source: BAtimes

12. Website development swimlane flowchart

A Website Development Swimlane Flowchart can be utilized to visually map out the entire process of creating a website, illustrating the sequential tasks and responsibilities of different teams or individuals involved in various stages, such as planning, design, development, testing and deployment.

Marketing, management and IT teams can use this swimlane diagram to help ensure clear communication, coordination and understanding of the workflow among team members, ultimately facilitating the efficient and organized development of a website.

Website Development Swimlane Flowchart

Source: Office Timeline

How to create a swimlane diagram

To create a swimlane diagram, you must first familiarize yourself with the shapes and symbols that are used in one. These include:

  • Start/end points. These signal the beginning and end of the process flow and are characterized by a rectangle with rounded corners.
  • Decision shape. It takes the shape of a diamond and symbolizes a question or decision that needs to be made.
  • Activity shape. A rectangle that is used to portray an action or task.
  • Input or Output. A parallelogram that refers to any information that is entered in or produced from the process flow.
  • Document. Represents any document that is needed in the process flow. Shaped like a rectangle with a wavy line at the bottom side.
  • Connector. Small circles that indicate that the diagram is connected to another flowchart.

Now, to make your own swimlane diagram, follow these steps:

Step 1: Define your goal

The first step in creating a swimlane diagram is to identify your objectives or desired outcome for the diagram. Why are you creating a swimlane diagram? Answering this question will help you decide how detailed you need to get in the process.

Step 2: Choose a starting point

Now, map the start of the process by writing down the first step or task that puts it into motion. It could be a customer placing an order or the team receiving requirements from a client. Enclose the starting point in a rounded rectangle.

Step 3: Create swimlane categories

Next, define the participating entities for the process. These are the functions or departments that will be performing the steps or tasks in the process and they will serve as your swimlane categories.

Create a swimlane for each by drawing horizontal or vertical lines across the document to separate the entities. Label the swimlanes and write the functions either at the top of the page for a vertical swimlane or on the left side for a horizontal swimlane.

Step 4: Create the steps

Now it’s time to break the process into separate steps. List the tasks that each department needs to take to complete the process. Draw from left to right and if there are multiple steps in one swimlane, list them from top to bottom.

Make sure the steps are aligned on the correct swimlane and are in sequential order. Remember to use the correct symbols and shapes for each part of the process flow.

Keep enhancing the flow until you reach the end of the process and you come up with a diagram that looks like this:

Customer Service Swimlane Chart Template

Step 5: Connect and design your diagram

Lastly, add connections between the lanes and steps using lines or arrows. Finish your diagram by adding colors to the shapes and symbols to create a distinction between the departments and their corresponding tasks.

How to create a swimlane diagram using Venngage’s Swimlane Flowchart Maker

If you want to create an actionable swimlane diagram, then the tool you will choose for making the diagram is the most crucial part of the creation process.

Whether you’re a designer or not, Venngage’s Swimlane Flowchart Maker can help you create informative and visually appealing swimlane diagrams. The smart editor allows you to easily customize flowchart templates so you can create professionally designed and branded swimlane diagrams.

Swimlane Template

Follow these steps to create a swimlane diagram for free:

  1. Sign up to create an account
  2. Select from our free flowchart templates
  3. Add or edit the shapes and symbols in your swimlane diagram template
  4. Easily resize and realign the shapes and connecting lines through the drag-and-drop feature
  5. Add finishing touches to your diagram and change the colors, fonts, and icons by choosing from our library.

With a Venngage business account, access My Brand Kit and import your logos, brand colors and fonts with just one click.

Venngage My Brand Kit

FAQs about swimlane templates

How do you create a swimlane chart in Excel?

There are two ways to create a swimlane chart in Microsoft Excel. The first and easier way is to use the SmartArt feature and choose a SmartArt graphic that best resembles the structure of a swimlane diagram. The other way is to use basic shapes and manually draw or design a swimlane diagram. Venngage’s Swimlane Flowchart Maker is still the best tool to use if you want to streamline the creation process using handy templates.

Is there a swimlane template in PowerPoint?

Powerpoint currently doesn’t offer swimlane diagram templates. As part of the Microsoft Office suite, the only way you can create a swimlane diagram in Powerpoint is via the SmartArt feature or using basic shapes.

How do you make a swimlane diagram in Word?

Making a swimlane diagram or flowchart in Word involves the same process of using basic shapes or the SmartArt feature. If you want to create a better diagram, Venngage’s Swimlane Flowchart Maker is a tool you can use for free.

In conclusion: Use swimlane diagrams to simplify complex processes and keep multiple teams aligned

Creating a swimlane diagram can help ensure that business processes and projects are communicated effectively. 

Easily make a swimlane diagram with Venngage and improve your business planning and project management.