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Venngage's Customer Journey Maps

Learn the value of your user's pain points and needs, and improve the experience of your customers with Venngage's customer journey map templates.

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Not a designer? Not a problem. With Venngage's beginner-friendly user journey map tool, making a journey map has never been easier. 40,000+ businesses trust Venngage to improve their marketing strategies!

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Design an effective journey map on Venngage by following these steps:

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Design an effective journey map on Venngage by following these steps:

Add different target customer profiles by accessing our library of illustrations and stock photos to represent different types of users.

Design an effective journey map on Venngage by following these steps:

Browse our library of 40,000+ icons and illustrations. Select the ones that emphasize key steps in your customer's journey.

Design an effective journey map on Venngage by following these steps:

Use a consistent theme. All of our user journey maps were designed with a central theme in mind, making it easy to create a professional-looking design.

Design an effective journey map on Venngage by following these steps:

Customize our journey map templates in a snap. Drag and drop new elements and share engaging visuals with your team using Venngage's smart editor.

How to do customer journey mapping in 5 steps:

1
Create a Venngage account using your email, Gmail or Facebook account.
2
Browse our professional customer journey map examples. Choose a template that has the right look and feel for your needs.
3
Edit the text and add in your own images into the template.
4
Customize your customer journey map template by adding new steps or swapping in icons from our library.
5
Share the link to your customer journey mapping process with your team or client. Or download it as a PNG or PDF file (Business or Premium plans only).
How to do customer journey mapping in 5 steps:
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Understand how your clients interact with your brand

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User Journey Map Templates

User Journey Map Templates

Plot this journey using Venngage's customer journey map tool. Our professional designs will help you create a resource that you and your team can refer to.

User-Friendly Editor

User-Friendly Editor

Venngage is an online drag-and-drop graphic design tool for people with little to no design experience. Swap out text, images, icons, and add data to your user experience map!

Share Your Journey Map

Share Your Journey Map

Download your user journey design in high-quality PNG or PDF formats, or share it on social media directly from Venngage with just a few clicks.

Customer Support 24/7

Customer Support 24/7

Running into any issues? Have questions about using a feature or need advice? Our support team is available around the clock.

Brand Identity

Brand Identity

Build your brand through consistency. My Brand Kit lets you incorporate your branding into every asset you design in Venngage.

Team Collaboration

Team Collaboration

Working with a team? Make your teamwork seamless by having multiple people within the same design. Write comments and helpful feedback.

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Choose the journey map that best represents your users' experiences

Choose the journey map that best represents your users' experiences

A user journey map should quickly communicate your customers' needs and pain points. The level of detail is up to you! And thanks to Venggage's customizable features, designing the ideal journey map for your business will be a piece of cake.

  • Choose a template that best fits the process you want to improve. Also, you can ask our team to recommend one to you.


  • Customize design assets by adding, editing, dragging or deleting shapes, lines and colors with a few clicks.


  • Quickly add branding to any process map with My Brand Kit. Save your brand's color palette, fonts and images and apply them to every graph you create.


  • Start using Venngage's customer journey map tool. Sign up for an account for free and leverage our smart editor features to add any icons, illustrations, or images with a single click. No design experience required.

    Design the perfect visual representation of your user journey

    Your journey map should represent each step of your customer's experience. This is the best way to analyze the consumer's behavior and preferences in order for your team to make the changes you need to achieve new goals and paths with your brand.

    A comprehensive way to do this is by creating a profile representation of each type of customer. This could be as simple as a well-researched headshot. Or as complex as a mood board that shows their dreams, and motivations in a visual way. With Venngage, you can create and customize all the options.
    Design the perfect visual representation of your user journey
    Collaborate with your team and stakeholders in real-time

    Collaborate with your team and stakeholders in real-time

    Speed up your workflow and get buy-in from colleagues and bosses. Venngage's team features let you turn to "share" on and off. Collaborate with each other, therefore, you can improve your market research process and develop your journey map in a more fluent way.

    Invite your team to view, comment, or edit your design. Then, share a private link when you're done!

    Download or share your customer journey map with a click

  • Download your document as a PDF or Interactive PDF (to use hyperlinking).


  • To print your document, apply print bleeds in the editor and then download it as a PDF.


  • Share your completed design using a share link - no need to download a single thing.
  • Download or share your customer journey map with a click

    FAQs

    How do I create a customer journey map on Venngage?

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    Click the green button below and sign up for Venngage using your email, Gmail or Facebook account. Then, click "Templates" to find the best design for you.

    Can I add hyperlinks to my customer journey map?

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    Click any element (text, icon, images) in our templates to add a link. Then, download your file as an Interactive PDF (Business plan only).

    Can I share, download or print my customer journey map?

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    Sure thing! Share a link to your design with your colleagues or clients. Or download your file as a PNG or PDF file to print it (Premium and Business plans only).

    Try Venngage's Customer Journey Map Maker today. Sign up for free!

    START CREATING FOR FREE

    Click a customer journey map template below to create:

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