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Customer Incident Report Template

Customer Incident Report Template

Identify what went wrong, determine a course of action, and resolve customer-staff issues using this customer incident report template.

By Venngage Inc.
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A customer incident report is a report filed by a customer or client of a company that details an incident or problem that the customer has experienced. It aims to help resolve an issue that a customer has experienced. The information can be used by customer service or support staff to identify the problem, determine a course of action, and ultimately resolve the issue. In some cases, customer incident reports may also be used to improve the overall quality of a company's products or services. By identifying and resolving client issues, companies can help to prevent future problems and improve the overall customer experience. The customer incident report should include the client's name, contact information, account number, a description of the incident, and any relevant details to help resolve the issue. The report may also include the customer service representative who took the account and the date and time of the incident. Customer incident reports can be filed online, by phone, or in person at a company's customer service or support office. In some cases, clients may also be able to file a