{"id":53392,"date":"2021-11-16T22:00:30","date_gmt":"2021-11-17T03:00:30","guid":{"rendered":"https:\/\/venngage.com\/blog\/?p=53392"},"modified":"2025-08-21T10:01:31","modified_gmt":"2025-08-21T14:01:31","slug":"use-case-diagram","status":"publish","type":"post","link":"https:\/\/venngage.com\/blog\/use-case-diagram\/","title":{"rendered":"Everything You Need to Know About Use Case Diagrams"},"content":{"rendered":"<p><a href=\"https:\/\/venngage.com\/templates\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-54460 size-full\" src=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Blog-Header.png\" alt=\"use case diagram\" width=\"1024\" height=\"576\" srcset=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Blog-Header.png 1024w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Blog-Header-300x169.png 300w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Blog-Header-768x432.png 768w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Blog-Header-730x411.png 730w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n\n\n<p>Organizations that regularly interact with their customers need to have ways of visualizing those processes and describing how exactly the interaction should go. Borrowing from the software programming industry, building a use case diagram is an excellent way to do this.<\/p>\n\n\n\n<p>Let&#8217;s explore what you need to know about use case diagrams and how they can help keep everything straight in your company&#8217;s systems and processes, then start creating one using Venngage <a href=\"https:\/\/venngage.com\/features\/use-case-diagram-online\" target=\"_blank\" rel=\"noreferrer noopener\">Use Case Diagram Maker<\/a>.<\/p>\n\n\n\n<center><a href=\"https:\/\/venngage.com\/features\/diagram-maker\" target=\"_blank\" rel=\"noopener\">\n<button class=\"btn-cta\"><b>START CREATING FOR FREE<\/b><\/button><\/a><\/center>&nbsp;\n\n\n\n<h3 class=\"wp-block-heading\" id=\"toc\"><strong>Click to jump ahead:<\/strong><\/h3>\n\n\n\n<ul>\n<li><a href=\"#definition\">What is a use case diagram?<\/a><\/li>\n\n\n\n<li><a href=\"#uses\">What is a use case diagram used for?<\/a><\/li>\n\n\n\n<li><a href=\"#components\">What are the 4 main components of a use case diagram?<\/a><\/li>\n\n\n\n<li><a href=\"#create\">How do you create a use case diagram?<\/a><\/li>\n\n\n\n<li><a href=\"#examples\">Use case diagram examples<\/a><\/li>\n\n\n\n<li><a href=\"#faq\">Use case diagram FAQs<\/a><\/li>\n<\/ul>\n\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"definition\">What is a use case diagram?<\/h2>\n\n\n\n<p>Use case diagrams visualize the interactions a user or customer could have with a system. Formerly used only in computer programming, use case diagrams have become popular in the retail and customer service industries to explain how customers interact with a business.<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"uses\">What is a use case diagram used for?<\/h2>\n\n\n\n<p>While they are still primarily used for computer programming and other technical fields, use case diagrams have gained wider use in other business areas, and many organizations create use case diagrams to help them visualize all the ways a person might interact with their company.<\/p>\n\n\n\n<p>In a business context, organizations can create use case diagrams or illustrations to visualize their sales and marketing flow, describe typical interactions with their technology or applications or analyze a complex workflow.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><a href=\"https:\/\/venngage.com\/templates\/diagrams\/red-restaurant-business-use-case-aea0d0cc-16b7-463b-8b9e-303ca0f4e492\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/10\/aea0d0cc-16b7-463b-8b9e-303ca0f4e492.png\" alt=\"use case diagram\" class=\"wp-image-53406\" width=\"700\" style=\"box-shadow: 0 1px 4px 0 rgb(0 0 0 \/ 10%), 0 0 6px 0 rgb(0 0 0 \/ 10%), 0 2px 2px -2px rgb(0 0 0 \/ 15%);\"\/><\/a><\/figure><\/div>\n\n\n\n<center><a href=\"https:\/\/venngage.com\/templates\/diagrams\/red-restaurant-business-use-case-aea0d0cc-16b7-463b-8b9e-303ca0f4e492\" target=\"_blank\" rel=\"noopener\">\n<button class=\"btn-cta\"><b>CREATE THIS DIAGRAM TEMPLATE<\/b><\/button><\/a><\/center>&nbsp;\n\n\n\n<p>This use case diagram, for example, makes sense of the often-chaotic process of running a restaurant, with the many moving parts that go into creating a seamless experience for diners.<\/p>\n\n\n\n<p><strong>Interested in diagramming? <a href=\"https:\/\/venngage.com\/blog\/types-of-diagrams\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn about all the diagrams<\/a> you can create with Venngage.<\/strong><\/p>\n\n\n\n<p><meta charset=\"utf-8\"><strong><a href=\"#toc\">Return to Table of Contents<\/a><\/strong><\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"components\">What are the 4 main components of a use case diagram?<\/h2>\n\n\n\n<p>The four elements of a use case diagram are:<\/p>\n\n\n\n<ul>\n<li>System<\/li>\n\n\n\n<li>Actors<\/li>\n\n\n\n<li>Use cases<\/li>\n\n\n\n<li>Relationships<\/li>\n<\/ul>\n\n\n\n<p>In other words, a use case diagram should visualize a reason (use case) why an individual (actor) would interact with your organization (system) and the relationships between the business and the individuals.<\/p>\n\n\n\n<p><meta charset=\"utf-8\">Use case diagrams can be simple in how they visualize these four elements, as in the example below that describes why (use cases) two types of customers (actors) might interact with a bank (system) and the relationships that result.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/venngage.com\/templates\/diagrams\/dark-customer-financial-business-use-case-79a364b0-8622-42c2-a805-ad9dbd46ae16\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Dark-Customer-Financial-791x1024.png\" alt=\"use case diagram\" class=\"wp-image-54444\" width=\"700\" srcset=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Dark-Customer-Financial-791x1024.png 791w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Dark-Customer-Financial-232x300.png 232w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Dark-Customer-Financial-768x994.png 768w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Dark-Customer-Financial-730x945.png 730w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Dark-Customer-Financial.png 816w\" sizes=\"(max-width: 791px) 100vw, 791px\" \/><\/a><\/figure><\/div>\n\n\n<center><a href=\"https:\/\/venngage.com\/templates\/diagrams\/dark-customer-financial-business-use-case-79a364b0-8622-42c2-a805-ad9dbd46ae16\" target=\"_blank\" rel=\"noopener\">\n<button class=\"btn-cta\"><b>CREATE THIS DIAGRAM TEMPLATE<\/b><\/button><\/a><\/center>&nbsp;\n\n\n\n<p><meta charset=\"utf-8\">These types of diagrams can also be complicated and describe many types of functions that may or may not always take place in the course of an individual&#8217;s relationship with a system. This example illustrates some use cases that will always occur and some that may occur. <\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Blue-Retail.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Blue-Retail-1024x791.png\" alt=\"use case diagram\" class=\"wp-image-54445\" width=\"700\" style=\"box-shadow: 0 1px 4px 0 rgb(0 0 0 \/ 10%), 0 0 6px 0 rgb(0 0 0 \/ 10%), 0 2px 2px -2px rgb(0 0 0 \/ 15%);\" srcset=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Blue-Retail-1024x791.png 1024w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Blue-Retail-300x232.png 300w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Blue-Retail-768x593.png 768w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Blue-Retail-730x564.png 730w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Blue-Retail.png 1056w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n\n\n\n<center><a href=\"https:\/\/venngage.com\/templates\/diagrams\/blue-retail-business-use-case-5897f426-5ece-4f35-917e-e76dc0c4d0aa\" target=\"_blank\" rel=\"noopener\">\n<button class=\"btn-cta\"><b>CREATE THIS DIAGRAM TEMPLATE<\/b><\/button><\/a><\/center>&nbsp;\n\n\n\n<p><strong>Use case diagrams not right for your needs? Try a <a href=\"https:\/\/venngage.com\/blog\/types-of-flowcharts\/\" target=\"_blank\" rel=\"noopener\">flowchart<\/a> instead. Also check out our collection of 20+ <a href=\"https:\/\/venngage.com\/blog\/flow-chart-template\/\" target=\"_blank\" rel=\"noreferrer noopener\">flowchart templates<\/a> and <a href=\"https:\/\/venngage.com\/blog\/flowchart-examples\/\" target=\"_blank\" rel=\"noreferrer noopener\">examples<\/a> professionally designed for you.<\/strong><\/p>\n\n\n\n<p><meta charset=\"utf-8\"><strong><a href=\"#toc\">Return to Table of Contents<\/a><\/strong><\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"create\">How do you create a use case diagram?<\/h2>\n\n\n\n<p>First, you need to organize your four key elements \u2014 system, actors, use cases and relationships. Then, arrange them visually in a way that makes sense and will allow you to see immediately the connections between them.<\/p>\n\n\n\n<p><meta charset=\"utf-8\">Some use case diagrams also establish certain steps that may need to be a part of every use case in question or only some; it&#8217;s typical to use the terms &#8220;include&#8221; or &#8220;extend&#8221; to do this, as in the example below.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/venngage.com\/templates\/diagrams\/beige-gradient-retail-business-use-case-318a91fc-970a-4c2b-92ab-3be7ca56cd0d\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Beige-Gradient-Retail-1024x791.png\" alt=\"use case diagram\" class=\"wp-image-54446\" width=\"700\" srcset=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Beige-Gradient-Retail-1024x791.png 1024w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Beige-Gradient-Retail-300x232.png 300w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Beige-Gradient-Retail-768x593.png 768w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Beige-Gradient-Retail-730x564.png 730w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Beige-Gradient-Retail.png 1056w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n\n\n<center><a href=\"https:\/\/venngage.com\/templates\/diagrams\/beige-gradient-retail-business-use-case-318a91fc-970a-4c2b-92ab-3be7ca56cd0d\" target=\"_blank\" rel=\"noopener\">\n<button class=\"btn-cta\"><b>CREATE THIS DIAGRAM TEMPLATE<\/b><\/button><\/a><\/center>&nbsp;\n\n\n\n<p>Here&#8217;s a good primer to help you understand the difference:<\/p>\n\n\n\n<ul>\n<li><strong>Extend<\/strong>: When describing an ATM use case, you would use an exclude line or connection a conditional scenario, say, if a user doesn&#8217;t bank with that institution normally and must pay a fee to withdraw cash.<\/li>\n\n\n\n<li><strong>Include<\/strong>: In our ATM use case example, this could apply to a user putting their card into the machine, entering their PIN and being shown a menu.<\/li>\n<\/ul>\n\n\n\n<p>In other words, interactions that always happen should be described with an <strong>include<\/strong> notation, while those that may happen under certain conditions should be described with an <strong>extend<\/strong> notation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How to create a use case diagram using Venngage<\/strong><\/h3>\n\n\n\n<p>It could be difficult to create a use case diagram from scratch, and most diagram makers don&#8217;t allow you to create robust, eye-catching diagrams that are visually pleasing while still delivering the message you want.<\/p>\n\n\n\n<p>Instead, choose a Venngage use case diagram template and edit it using our <a href=\"https:\/\/venngage.com\/blog\/smart-diagram\/\" target=\"_blank\" rel=\"noreferrer noopener\">smart diagram<\/a> editor. It&#8217;s easy to get started and design your use case diagram in just 5 steps:<\/p>\n\n\n\n<p><strong>Step 1<\/strong>: <a href=\"https:\/\/infograph.venngage.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Register<\/a> for a FREE Venngage account.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/infograph.venngage.com\/register\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Screen-Shot-2021-11-16-at-9.30.58-PM-1024x886.png\" alt=\"register for Venngage\" class=\"wp-image-54453\" width=\"700\" srcset=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Screen-Shot-2021-11-16-at-9.30.58-PM-1024x886.png 1024w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Screen-Shot-2021-11-16-at-9.30.58-PM-300x260.png 300w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Screen-Shot-2021-11-16-at-9.30.58-PM-768x665.png 768w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Screen-Shot-2021-11-16-at-9.30.58-PM-1536x1329.png 1536w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Screen-Shot-2021-11-16-at-9.30.58-PM-730x632.png 730w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Screen-Shot-2021-11-16-at-9.30.58-PM.png 1666w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n\n\n<p><strong>Step 2<\/strong>: Choose the use case diagram template you want. Aside from the templates above, we offer <a href=\"#examples\">some more examples<\/a> you can explore right down below.<\/p>\n\n\n\n<p>You can also choose the template from our diagram template library:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/venngage.com\/templates\/diagrams\/use-case\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Screen-Shot-2021-11-16-at-9.32.29-PM-1024x589.png\" alt=\"\" class=\"wp-image-54454\" width=\"700\" style=\"box-shadow: 0 1px 4px 0 rgb(0 0 0 \/ 10%), 0 0 6px 0 rgb(0 0 0 \/ 10%), 0 2px 2px -2px rgb(0 0 0 \/ 15%);\" srcset=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Screen-Shot-2021-11-16-at-9.32.29-PM-1024x589.png 1024w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Screen-Shot-2021-11-16-at-9.32.29-PM-300x173.png 300w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Screen-Shot-2021-11-16-at-9.32.29-PM-768x442.png 768w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Screen-Shot-2021-11-16-at-9.32.29-PM-1536x884.png 1536w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Screen-Shot-2021-11-16-at-9.32.29-PM-2048x1178.png 2048w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Screen-Shot-2021-11-16-at-9.32.29-PM-730x420.png 730w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n\n\n\n<p><strong>Step 3<\/strong>: Customize your diagram using our smart editor. Add text, delete and move nodes around easily.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/diagram-hero.gif\" alt=\"diagram-hero\" class=\"wp-image-54190\" width=\"700\" style=\"box-shadow: 0 1px 4px 0 rgb(0 0 0 \/ 10%), 0 0 6px 0 rgb(0 0 0 \/ 10%), 0 2px 2px -2px rgb(0 0 0 \/ 15%);\"\/><\/figure><\/div>\n\n\n\n<p><strong>Step 4<\/strong>: Add some pizzazz to your diagrams using icons and illustrations. We offer 40,000+ icons and illustrations, over 2000 of which are <a href=\"https:\/\/venngage.com\/blog\/people-infographic\/\" target=\"_blank\" rel=\"noreferrer noopener\">diverse icons<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Replace-icon-v1-1024x613.gif\" alt=\"Venngage how to replace icons\" class=\"wp-image-54451\" width=\"700\" style=\"box-shadow: 0 1px 4px 0 rgb(0 0 0 \/ 10%), 0 0 6px 0 rgb(0 0 0 \/ 10%), 0 2px 2px -2px rgb(0 0 0 \/ 15%);\" srcset=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Replace-icon-v1-1024x613.gif 1024w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Replace-icon-v1-300x180.gif 300w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Replace-icon-v1-768x460.gif 768w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Replace-icon-v1-730x437.gif 730w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p>Make sure your diagrams have your <a href=\"https:\/\/venngage.com\/blog\/brand-colors\/\" target=\"_blank\" rel=\"noreferrer noopener\">brand colors<\/a>, logos and fonts as well by using <a href=\"https:\/\/venngage.com\/blog\/my-brand-kit\/\" target=\"_blank\" rel=\"noreferrer noopener\">My Brand Kit<\/a>:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/brand-kit1-1-1024x614.gif\" alt=\"Venngage my brand kit\" class=\"wp-image-54456\" width=\"700\" style=\"box-shadow: 0 1px 4px 0 rgb(0 0 0 \/ 10%), 0 0 6px 0 rgb(0 0 0 \/ 10%), 0 2px 2px -2px rgb(0 0 0 \/ 15%);\" srcset=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/brand-kit1-1-1024x614.gif 1024w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/brand-kit1-1-300x180.gif 300w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/brand-kit1-1-768x461.gif 768w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/brand-kit1-1-730x438.gif 730w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p><strong>Step 5<\/strong>: Share a public link for free or upgrade to download. You can export your diagram in PNG, PDF or even as a .pptx file to use on PowerPoint or Google Slides.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/download.gif\" alt=\"Venngage download\" class=\"wp-image-54452\" width=\"700\"\/><\/figure><\/div>\n\n\n<p><meta charset=\"utf-8\"><strong><a href=\"#toc\">Return to Table of Contents<\/a><\/strong><\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"examples\">Use case diagram examples<\/h2>\n\n\n\n<p>Let&#8217;s check out some additional <a href=\"https:\/\/venngage.com\/blog\/use-case-diagram-example\/\" target=\"_blank\" rel=\"noreferrer noopener\">use case diagram examples <\/a>that may help inspire you to come up with a new way to visualize an internal process or customer interaction with your organization.<\/p>\n\n\n\n<p><meta charset=\"utf-8\"><\/meta>This business use case diagram illustrates a <a href=\"https:\/\/www.spotdraft.com\/blog\/mastering-contract-management-with-excel\" target=\"_blank\" rel=\"noreferrer noopener\">contract management system<\/a> using the extend\/include function to explain processes that happen with each customer and ones that may happen, though not in every case.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/venngage.com\/templates\/diagrams\/dark-retail-business-use-case-7b207dc3-5673-44b2-9bb3-9f43b7c9a160\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Techhub-Dark-Retail-1024x791.png\" alt=\"use case diagram\" class=\"wp-image-54447\" width=\"700\" srcset=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Techhub-Dark-Retail-1024x791.png 1024w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Techhub-Dark-Retail-300x232.png 300w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Techhub-Dark-Retail-768x593.png 768w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Techhub-Dark-Retail-730x564.png 730w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Techhub-Dark-Retail.png 1056w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n\n\n<center><a href=\"https:\/\/venngage.com\/templates\/diagrams\/dark-retail-business-use-case-7b207dc3-5673-44b2-9bb3-9f43b7c9a160\" target=\"_blank\" rel=\"noopener\">\n<button class=\"btn-cta\"><b>CREATE THIS DIAGRAM TEMPLATE<\/b><\/button><\/a><\/center>&nbsp;\n\n\n\n<p><meta charset=\"utf-8\">In this use case diagram, we see the simpler method to describing a series of interactions two different customers can have with a bank (and a banking employee). This type of diagram is appropriate for comparing these customers with each other and not necessarily visualizing every possible interaction they could have with the employee.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/venngage.com\/templates\/diagrams\/purple-customer-financial-business-use-case-6b3e3b79-f71c-48b8-b0cf-e961bc66572c\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Purple-Customer-791x1024.png\" alt=\"use case diagram\" class=\"wp-image-54448\" width=\"700\" srcset=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Purple-Customer-791x1024.png 791w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Purple-Customer-232x300.png 232w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Purple-Customer-768x994.png 768w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Purple-Customer-730x945.png 730w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Purple-Customer.png 816w\" sizes=\"(max-width: 791px) 100vw, 791px\" \/><\/a><\/figure><\/div>\n\n\n<center><a href=\"https:\/\/venngage.com\/templates\/diagrams\/purple-customer-financial-business-use-case-6b3e3b79-f71c-48b8-b0cf-e961bc66572c\" target=\"_blank\" rel=\"noopener\">\n<button class=\"btn-cta\"><b>CREATE THIS DIAGRAM TEMPLATE<\/b><\/button><\/a><\/center>&nbsp;\n\n\n\n<p><meta charset=\"utf-8\">Going back to our ATM example, this use case diagram illustrates interactions that occur for each individual (bank customer and administrator) and ones that only occur for some (a customer entering a bad PIN). This type of use case diagram would be useful for organizations that need to visualize multiple types of actors on a single diagram.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/venngage.com\/templates\/diagrams\/dark-banking-business-use-case-b151c3a0-fbcc-4153-8d1f-08d8626265d2\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-ATM-Banking-1024x791.png\" alt=\"use case diagram\" class=\"wp-image-54449\" width=\"700\" srcset=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-ATM-Banking-1024x791.png 1024w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-ATM-Banking-300x232.png 300w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-ATM-Banking-768x593.png 768w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-ATM-Banking-730x564.png 730w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-ATM-Banking.png 1056w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n\n\n<center><a href=\"https:\/\/venngage.com\/templates\/diagrams\/dark-banking-business-use-case-b151c3a0-fbcc-4153-8d1f-08d8626265d2\" target=\"_blank\" rel=\"noopener\">\n<button class=\"btn-cta\"><b>CREATE THIS DIAGRAM TEMPLATE<\/b><\/button><\/a><\/center>&nbsp;\n\n\n\n<p><meta charset=\"utf-8\">This use case diagram visualizes interactions a customer could have with their travel agent, including some that occur every time (include) and some that occur under certain conditions (extend). Notably, this use case diagram also illustrates how the agent then interacts with two other systems, airline and touring companies, making it ideal for processes involving third-party vendors.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/venngage.com\/templates\/diagrams\/bold-travel-business-use-case-abed131e-ed31-4893-8431-8718fde95238\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Blue-Line-Travel-1024x791.png\" alt=\"use case diagram\" class=\"wp-image-54450\" width=\"700\" srcset=\"https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Blue-Line-Travel-1024x791.png 1024w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Blue-Line-Travel-300x232.png 300w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Blue-Line-Travel-768x593.png 768w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Blue-Line-Travel-730x564.png 730w, https:\/\/venngage-wordpress.s3.amazonaws.com\/uploads\/2021\/11\/Use-Case-Diagram-Blue-Line-Travel.png 1056w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n\n\n<center><a href=\"https:\/\/venngage.com\/templates\/diagrams\/bold-travel-business-use-case-abed131e-ed31-4893-8431-8718fde95238\" target=\"_blank\" rel=\"noopener\">\n<button class=\"btn-cta\"><b>CREATE THIS DIAGRAM TEMPLATE<\/b><\/button><\/a><\/center>&nbsp;\n\n\n\n<p><strong><a href=\"#toc\">Return to Table of Contents<\/a><\/strong><\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"faq\">FAQs about use case diagrams<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"uml\"><strong>What is UML?<\/strong><\/h3>\n\n\n\n<p>Use case diagrams are not unrelated to UML, which stands for Unified Modeling Language, which is popular in software engineering.&nbsp;In UML, engineers can create many types of diagrams to help them understand and accurately program a variety of information and interactions.<\/p>\n\n\n\n<p>UML has two broad categories of diagrams, structural and behavioral, and use case diagrams fall into the second category. That&#8217;s because they describe the behavior of the individual user as it relates to the system in question.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"explain-uml\"><strong>How do you explain UML diagrams?<\/strong><\/h3>\n\n\n\n<p>UML diagrams are a method of creating a visual representation of a system, including actors, actions, roles, classes and more, in order to better understand or document functions and information about a system.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"uml-vs-usecase\"><strong>How are UML and use case diagrams different?<\/strong><\/h3>\n\n\n\n<p>Some UML diagrams are use case diagrams, but not all use case diagrams are created under the UML model, and there are many more types of diagrams that&nbsp;can help support a UML-based methodology.<\/p>\n\n\n\n<p>Here are just a few of the types of diagrams possible with UML:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Structural<\/strong><\/h4>\n\n\n\n<ul>\n<li><a href=\"https:\/\/venngage.com\/blog\/class-diagram\/\">Class diagram<\/a><\/li>\n\n\n\n<li>Component diagram<\/li>\n\n\n\n<li>Composite structure diagram<\/li>\n\n\n\n<li>Deployment diagram<\/li>\n\n\n\n<li>Object diagram<\/li>\n\n\n\n<li>Package diagram<\/li>\n\n\n\n<li>Profile diagram<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Behavioral<\/strong><\/h4>\n\n\n\n<ul>\n<li>Activity diagram<\/li>\n\n\n\n<li>Communications diagram<\/li>\n\n\n\n<li>Interaction overview diagram<\/li>\n\n\n\n<li>Sequence diagram<\/li>\n\n\n\n<li>State diagram<\/li>\n\n\n\n<li>Timing diagram<\/li>\n\n\n\n<li>Use case diagram<\/li>\n<\/ul>\n\n\n\n<p><meta charset=\"utf-8\"><strong><a href=\"#toc\">Return to Table of Contents<\/a><\/strong><\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\">In summary:&nbsp;Create a use case diagram to help your organization visualize important processes and relationships<\/h2>\n\n\n\n<p>With <a href=\"https:\/\/venngage.com\/features\/diagram-maker\" target=\"_blank\" rel=\"noreferrer noopener\">Venngage Diagram Maker<\/a>, you can create a use case diagram in just a few steps, ensuring that it follows your brand guidelines with a couple of clicks. Our diagram templates are created by professional designers with you in mind, so you can easily edit them even if you don&#8217;t have much design experience. It&#8217;s free to get started.<\/p>\n\n\n\n<center><a href=\"https:\/\/infograph.venngage.com\/register\" target=\"_blank\" rel=\"noopener\">\n<button class=\"btn-cta\"><b>START CREATING FOR FREE<\/b><\/button><\/a><\/center>&nbsp;\n","protected":false},"excerpt":{"rendered":"<p>Organizations that regularly interact with their customers need to have ways of visualizing those processes and describing how exactly the interaction should go. Borrowing from the software programming industry, building a use case diagram is an excellent way to do this. Let&#8217;s explore what you need to know about use case diagrams and how they [&hellip;]<\/p>\n","protected":false},"author":106,"featured_media":54460,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false},"categories":[95,608],"tags":[229],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"Learn how to create a use case diagram for your business communications needs. 10+ use case diagram templates &amp; examples included.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/venngage.com\/blog\/use-case-diagram\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Everything You Need to Know About Use Case Diagram - Venngage\" \/>\n<meta property=\"og:description\" content=\"Learn how to create a use case diagram for your business communications needs. 10+ use case diagram templates &amp; 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